Troubleshooting

First, check two things that solve most cases: Qovern’s service account is a member of the space with the right permission, and the inventory is synced (account menu, Sincronizar apps e usuários, Sync apps and users).

Qovern’s messages are in Portuguese; the original text is shown below with a translation.

The reload ends with “No access after reload”

Cause: the reload triggered by Qovern runs as the service account. If it is not in the app’s Section Access, Qlik reloads the data but denies access at the end.

How to fix:

• for an app managed by Qovern, click Inserir/atualizar script no app (Insert/update script in the app) on the app card in Section Access. Qovern’s block already includes the service account row;
• for an app with Section Access written outside Qovern, add the service account as ADMIN to the rules in the script itself.

The reload fails with “File not found”

Cause: the script looks for the rules file in one space and it was stored in another. This happens when the app moved to another space, when the space was renamed or in apps provisioned before a fix.

How to fix: on the app card in Section Access, use Usar o espaço atual do Qlik (Use Qlik’s current space) if the app moved, or Inserir/atualizar script no app, and then Salvar regras (Save rules) to publish the file again.

“Save rules” fails with a 403 or permission error

Cause: the service account doesn’t have edit permission in the space where the file is stored.

How to fix: in Qlik, open the space, add the service account user (it has the OAuth client’s name) as a member with edit permission and save the rules again. If you chose another space under Espaço do arquivo (File space), the permission applies to that space.

“Este app mudou de espaço no Qlik”

This app moved to another space in Qlik.

Cause: the app was moved after it was put under management. Since the script reads the file from the current space, publishing to the old space would have no effect, and Qovern refuses.

How to fix: an administrator clicks Usar o espaço atual do Qlik on the app card.

Qlik denies editing the script (“Access denied”)

Cause: the app still has an old Section Access applied, without Qovern’s service account.

How to fix: remove the old block from the script in Qlik, reload the app once and try again in Qovern.

I can’t create or edit reload schedules

Message: “O service account do Qovern no Qlik precisa ser administrador do espaço deste aplicativo” (Qovern’s service account in Qlik must be an administrator of this app’s space).

Cause: the service account is not an administrator of the app’s space. Being TenantAdmin is not enough.

How to fix: in Qlik, give the service account the administrator role (or facilitator, in a managed space) in the app’s space.

I can’t grant access in a space

Message: “O service account do Qovern no Qlik precisa ser facilitador deste espaço” (Qovern’s service account in Qlik must be a facilitator of this space).

Cause: the service account is not a facilitator of the space.

How to fix: on the Spaces screen, use Grant in this space (or Grant the N missing), if the service account has the TenantAdmin role. Otherwise, in Qlik, add the service account to the space as a facilitator.

“O service account precisa ter a função TenantAdmin”

The service account must have the TenantAdmin role.

Cause: inviting people, changing roles, disabling users and managing Qlik groups require the TenantAdmin role on the service account.

How to fix: a tenant administrator assigns the TenantAdmin role to the service account user in Qlik’s Administration. If you’d rather not grant that permission, do these tasks in Qlik itself: the rest of Qovern keeps working.

A new person or app doesn’t show up

Cause: the inventory hasn’t been updated yet. Users are synced every hour. Apps, in the full sync.

How to fix: use Sincronizar apps e usuários in the account menu.

“… está no plano Pro” or “O plano Standard inclui até…”

“… is on the Pro plan” or “The Standard plan includes up to…”.

Cause: the feature is not part of the current plan (for example, alerts, documentation and scheduling on Standard) or the plan limit was reached (10 managed apps, 5 controlled spaces, 1 person on Standard).

How to fix: see the limits in Introduction and change plans under Assinatura e faturas (Subscription and invoices), in the account menu.

“Este espaço não está entre os espaços controlados do seu plano”

This space is not one of your plan’s controlled spaces.

Cause: on the Standard plan, only the spaces chosen as controlled are available in Qovern.

How to fix: in Espaços (Spaces), use Controlar este espaço (Control this space; up to 5) or move to the Pro plan. See Controlled spaces.

“Assine um plano para continuar usando o Qovern”

Subscribe to a plan to keep using Qovern.

Cause: the subscription is waiting for the first payment or has ended.

How to fix: the administrator completes the payment on the Assinatura (Subscription) screen. See Subscription and plans.

Still not solved?

Write to [email protected] with the app name, the message you saw and the time. If you can, copy the reload log (Ver log, See log, in Cargas).